Results — KennadySowell@gmail.com

Results

94% participant

satisfaction score

Designed and facilitated a 3-day instructor-led training program for frontline staff, embedding service culture through scenario-based practice and peer coaching activities.

35% increase in

overall productivity

Evaluated and optimized learning production workflows, identifying bottlenecks and implementing automation and standardized templates to increase team output.

100% ACFCU staff

participation rate

Produced storytelling videos showcasing exceptional staff achievements for a company-wide event, strengthening culture and community through narrative-driven learning content.

Reduced onboarding

time by 40%

Led end-to-end design and deployment of a staff training program supporting a major digital product rollout, partnering with stakeholders to translate complex workflows into accessible eLearning.

Project turnaround time

reduced by 45%

Developed a scalable, high-volume design production lifecycle using agile methodologies and automated workflows in Lucid Chart.

Identified skills

gap in Gen Z workforce

Collaborated with internal teams to diagnose business problems, map solutions to learning objectives, and manage the full production lifecycle for a soft skills training initiative.

26% increase in

information retention

Created an interactive word search and gamified course in Articulate Storyline to introduce the full product and services lineup, increasing engagement and knowledge retention across staff.

50% increase in

user engagement

Built a multimedia learning practice integrating Articulate Storyline modules, video tutorials, and gamified activities to drive measurable performance outcomes.

80% improvement in

learner accessibility

Leveraged 7taps to develop mobile-friendly microlearning modules for Jira, expanding access for on-the-go learners and increasing completion rates.