Results

94% participant

satisfaction score

Designed and facilitated a 3-day instructor-led training program for frontline staff, embedding service culture through scenario-based practice and peer coaching activities.

Reduced onboarding

time by 40%

Led end-to-end design and deployment of a staff training program supporting a major digital product rollout, partnering with stakeholders to translate complex workflows into accessible eLearning.

26% increase in

information retention

Created an interactive word search and gamified course in Articulate Storyline to introduce the full product and services lineup, increasing engagement and knowledge retention across staff.

80% improvement in

learner accessibility

Leveraged 7taps to develop mobile-friendly microlearning modules for Jira, expanding access for on-the-go learners and increasing completion rates.